FAQ
Product
What makes the CareChair different from other electric wheelchairs?
The CareChair is built from 100% carbon fiber, making it ultra-lightweight, foldable, and easy to carry anywhere. Whether you're traveling by car, plane, or cruise, it’s your perfect travel companion. Fold it in seconds, lift it with one hand, and go. Stylish, practical, and high in value — it’s the smart choice for everyday mobility.
What is the weight of the CareChair, and can I lift it myself?
The CareChair weighs only 33 lbs (without battery) thanks to its full carbon fiber frame. Most users can easily lift it when folded, even with one hand — perfect for placing in a car trunk or storage.
What is the maximum weight capacity?
It safely supports up to 330 lbs, offering solid stability and comfort for most users.
How far can I travel on a single charge?
With two batteries, you can travel up to 14.8 miles under typical conditions. The exact range depends on factors like terrain, user weight, and driving speed.
Can it handle outdoor surfaces like grass, gravel, or slopes?
Absolutely! The dual 250W motors and front-wheel suspension provide strong, stable performance across pavements, grass, and gentle slopes. Its tight turning radius also makes it perfect for navigating narrow indoor spaces.
What happens if the battery runs out while I’m outside?
Each chair comes with two detachable batteries for easy swapping. And if power runs out, you can continue your trip manually — the chair is designed to be easily pushed or self-propelled in manual mode.
Is the joystick controller adjustable for both left and right hands?
Yes! The joystick can be mounted on either side of the armrest for left- or right-handed use — simple, flexible, and intuitive.
Payment
My payment failed — what should I do?
If your payment didn’t go through, please double-check your card details or contact your bank for authorization. You can also reach our support team at service@eahoracarechair.com for immediate assistance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro), as well as PayPal, Apple Pay, and Google Pay.
Eahora also supports Klarna, allowing you to pay monthly or split your purchase into installments.
Is my payment information secure?
Absolutely. All transactions are protected with SSL encryption to ensure your payment information remains safe and confidential. We never store your financial data on our servers.
Do you offer payment plans or installment options?
Yes! Through Klarna, you can choose flexible monthly payment options during checkout — making it easier to bring your CareChair home today.
Will I be charged any hidden fees?
No hidden fees. The price shown at checkout is the final amount you’ll pay. Shipping costs, if any, are displayed clearly before you complete your purchase.
Can I use multiple payment methods for one order?
You can contact our customer service team at service@eahoracarechair.com, and we’ll help you arrange a split order if needed.
Shipping
Where do you ship, and what are the delivery times?
We currently ship within the continental US. Orders typically ship within 1-2 business days, with delivery times ranging from 4-10 business days depending on your location.
What if my package arrives damaged?
Contact us (service@eahoracarechair.com) within 48 hours with photos; we’ll resolve it immediately.
Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.
Warranty
Does the CareChair come with a warranty?
Yes, 1-year warranty covering motor, battery, charger, controller....
3-year warranty covering frame.
Please check our warranty policy.
What does the warranty cover?
Our warranty covers manufacturing defects in materials and workmanship. It includes the frame, motors, and electronics for specific periods.
How do I make a warranty claim?
Please contact our customer service team at [service@eahoracarechair.com] with your order details and a description of the issue. We will guide you through the process, which may involve troubleshooting or providing a video.
Do I have to pay shipping for repairs?
Usually not under warranty.
Is the warranty transferable if I sell the chair?
The warranty is limited to the original purchaser and is not transferable to subsequent owners.
Return & Refund
What is your return policy?
We offer a 15 days money-back guarantee from the date of delivery if you are not satisfied. The product must be returned in its original, unused, and resalable condition with all packaging and accessories. (depending on policy)
How do I start a return?
Contact support (service@eahoracarechair.com) with your order number; we’ll guide you through the steps.
Who pays for the return shipping?
If the return is due to a change of mind, the customer is responsible for the return shipping costs. If the return is due to a defect or our error, we will cover the return shipping.
How long does it take to process my refund?
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider.
Can I exchange my product for a different model?
If your order hasn’t been shipped yet, we can help you change the item before dispatch.
If your order has already been shipped, we currently don’t offer direct exchanges. We recommend completing a return for the original item and placing a new order for the model you prefer.