Warranty Policy

At Eahora, we believe peace of mind should come standard with every ride.

Below you’ll find all the details of your CareChair warranty. It’s straightforward, transparent, and built around one simple idea — we’ve got your back.

Every Eahora electric wheelchair is backed by the manufacturer's warranty, offering comprehensive coverage against manufacturing defects for the original owner. Replacement parts are delivered only within the United States.If you purchase an electric wheelchair and ship it to another country, replacement parts will only be provided within the country of original shipment.

For specific warranty details on Eahora electric wheelchairs, please refer to the chart below：

Part	Warranty Period	Warranty Details
Electric wheelchair frame	3 years	Rusting/material fracture (non-human-caused damage)
Carbon fiber footrest	2 years	Material/manufacturing defects (non-human-caused damage)
Motor	1 years	Material/manufacturing defects (non-human-caused damage)
Battery	1 years	Material/manufacturing defects (non-human-caused damage)
Charger	1 years	Material/manufacturing defects (non-human-caused damage)
Joystick system	1 years	Material/manufacturing defects (non-human-caused damage)
Controller	1 years	Material/manufacturing defects (non-human-caused damage)
Bearings	1 years	Material/manufacturing defects (non-human-caused damage)
Brake sleeves	1 years	Material/manufacturing defects (non-human-caused damage)
Plastic casing	Wear and tear is not covered, unless damaged upon receipt
Rubber pads	Wear and tear is not covered, unless damaged upon receipt
Tires	Wear and tear is not covered, unless damaged upon receipt

 

This Limited Warranty does not cover damage resulting from the following causes:

1. Improper Use & Handling

• Damage caused by abuse, misuse, accidents, neglect, or commercial use;
• Damage resulting from improper operation, maintenance, or storage practices;
• Damage from operating methods not specified in the user manual;

2. Unauthorized Modifications & Maintenance

• Damage resulting from modifications performed by parties not authorized by Eahora;
• Damage caused by improper or incorrect maintenance and adjustments;
• Damage resulting from failure to perform required regular inspections and maintenance;

3. Normal Wear & Environmental Factors

• Damage from normal wear, tear, and natural aging (including fading or deterioration of surfaces);
• Damage caused by external factors such as chemicals, acid rain, bird droppings, flying stones, or metal dust;
• Damage resulting from natural disasters including typhoons, floods, earthquakes, and fires;

4. Overloading & Neglect

• Damage caused by overloading (exceeding specified weight capacity);
• Damage resulting from failure to follow operational guidelines in the user manual;

 

How to Request Help

Need assistance? You’re never alone.
Simply email our care team at service@eahoracarechair.com
with:

• Your order number or proof of purchase
• A short description (and photos or video, if possible) of the issue

Our team will respond within 24 hours (business day) and help you find the quickest, best solution — whether that’s a replacement, repair, or part shipment.

 

Our Promise

We treat every claim with the same care we put into building each chair.
Our goal is simple: to get you back on the move, safely and smoothly, as soon as possible.

Because when you choose Eahora, you’re not just buying a wheelchair —
you’re gaining a partner who’s here for the long run.

Should you encounter any issues upon receiving your electric wheelchair, please take a clear photo of the problem and email it to us at service@eahoracarechair.com. We're here to help and will get it sorted quickly.