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Refund policy

We are committed to providing high-quality products and ensuring a transparent return process. Please review our policy carefully before initiating a return.

1. Timeframe

All orders are processed within 1–2 business days after payment.

Shipment tracking information will be provided once the order has been dispatched.

All return or requests must be submitted within 15 days from the date of delivery. Requests beyond this period will not be accepted.

2. Authorization Required

You may cancel your order before it ships.

  • If the cancellation request is submitted before dispatch and within the cancellation window specified on our website, the order will be cancelled without fees.
  • Once an order has shipped or is already in transit, cancellations cannot be processed. In such cases, customers must follow the return policy below.

All returns must be pre-authorized by Eahora. Please contact us via email at service@eahoracarechair.com to request authorization before proceeding.

3. Non-Free Returns

  • Returns or s are not accepted for transportation-related damages such as scratches or defective parts caused during shipping.
  • Reasons such as "don't like it," "don't want it anymore," or carrier-related delivery delays are not considered valid for free returns, customer will cost Shipping Fee and Up to 30%  Restocking Fee (e.g., surface scratches, stains，package broken).

4. Evidence Requirements

To process a return or , customers must provide clear photo or video evidence showing:

  • The condition of the electric wheelchair and original packaging
  • All accessories and components

5. Packaging & Condition Requirements

Returned items must meet all of the following conditions:

  • Be in the original packaging, securely sealed and undamaged
  • Include all accessories and parts with no missing items
  • Show no damage to the electric wheelchair or its outer packaging

6. Return Process

Once authorized:

  • Eahora will provide a return shipping label via email
  • Customers must ship the item within 48 hours of receiving the label
  • Items must be dropped off at the nearest FedEx or UPS store with the printed label clearly affixed
  • Signature confirmation service is required for all returns
  • Refunds issued to original payment method (credit card/PayPal) within 3-10 business days;
  • Restocking/shipping fees deducted from refund amount.

Return Adress:
Finn Y.
(786) 440-6387
54 Lockhart Road
16F Unit 04-05
Wan Chai, Hong Kong SAR.


7. Inspection & Confirmation

Before shipping your return:

  • Submit photos of all items and original packaging for Eahora's inspection
  • We will verify the condition and completeness before approving the shipment
  • Upon receipt, we will provide photo/video confirmation of the signed-for package

8. Return Shipping Cost

If the return is due to Eahora’s responsibility (e.g., defective product, wrong item):
→ Eahora covers the return shipping cost

If the return is due to customer-initiated reasons (e.g., order cancellation after shipment, customer request within return window but not due to product issues):
→ The customer is responsible for the return shipping cost, which will be deducted from the final refund.

9. Important Notes

  • Eahora is not responsible for any damage or missing items during return shipping if not using our provided label
  • Failure to ship within 48 hours of label issuance will result in automatic cancellation of the return request